Thank You Frontline Heroes!

We are so grateful for all you do. You continue to be in our thoughts and prayers. May God bless you!

Secure, Strong, and Growing

During these challenging times, rest assured your money is safe and growing with AGCU.

Since 1951, AGCU has provided needed access to financial services for our members. We’ve been here through tough times, and are even better equipped for the challenges of today and tomorrow.

• Federally insured by NCUA to at least $250,000 per depositor
• Recipient of Bauer Financial’s Top 5-Star rating for the last 27 years
• Top 10 in asset size of faith-based credit unions in the country
• Competitive savings and loan rates
• Serving nearly 17,000 members nationwide and around the world

Simply said, we’re stronger than ever, growing, and ready to serve your financial needs!

Scam Activity Continues to Rise

The security of your personal information is a top priority of AGCU.

We will never ask you for confidential information, like your full social security number, full account number, debit or credit card numbers, CVV or PIN in an email or via a web site, online chat or from an unsolicited phone call.

If you receive a suspicious email or phone call requesting confidential information, it is not from AGCU.

You can reduce the risk of falling victim to fraudulent phone calls and text messages by following these steps:

• Be aware – legitimate businesses do not make unsolicited calls for personal, sensitive information. If you receive an unsolicited call asking this, it is probably a scam.
• Don’t give in to pressure – Many times the caller will pressure or try and scare you into giving your personal information. If so, simply hang up.
• Don’t answer phone calls from unknown numbers. Valid callers will leave a message.
• Don’t respond to unverified SMS text asking you to call your financial institution. Text messages from AGCU never request confidential information.
• Stay calm – These callers are masters at emotional string pulling. When in doubt, hang up. Please notify AGCU if you suspect that someone has impersonated a credit union representative. You might also consider keeping our Member Care number in your mobile phone for fast access. The number is (866)508-2428.
• Be skeptical – Caller ID can be faked. Hanging up is your best defense.
• Never share a One-Time-Password (OTP) or a Verbal Password with anyone. OTPs are generated to verify your identity and criminals are anxious to obtain them by asking you to read OTPs to them over the phone or via text.
• AGCU offers complimentary account security alerts through online banking. You may create alerts at any time by logging into your online banking and clicking on the “Options” tab. Then select “Alerts” to set up notifications for balances, transactions, account log ins, and more.
• Carefully review your statements regularly and contact us if you notice any unauthorized activity.

During this time of uncertainty, it’s more critical than ever to be aware of financial scams targeting you. We are happy to help answer any questions that you may have and appreciate your partnership as we take more steps to protect you and your financial accounts. Let us know if you have any questions by calling Member Care at (866)508-2428 or sending an email.

Overdraft Tolerance Reminder

Did you receive a letter from us regarding your Overdraft Tolerance preference?

If so, we need you to complete the Overdraft Tolerance Disclosure that was included with the letter and return it in the postage-paid envelope before Friday, April 3, 2020.

Please note, your account will be considered “opted-out” if we do not receive the form by the deadline. This means that authorizations for ATM and everyday debit card transactions will be declined if you do not have available funds in your account.

If you have any questions, please call Member Care at 417.831.4398 or 866.508.2428 (toll-free).

Tax Season Scams

‘Tis the season for Tax Scammers!

Be aware of these TAX SCAMS in 2020:
• Phishing phone calls and text messages
• Social Security Number suspension threats
• Tax refund bait-and-switch

Protect Yourself:
• NEVER give out information over the phone
• CALL US with questions about your AGCU accounts
• REMEMBER the IRS will not initiate contact asking for personal information
• REPORT suspicious emails, texts, or calls to phishing@irs.gov

This week is America Saves Week!

America Saves encourages individuals to take the America Saves pledge and organizations to promote savings year-round and during America Saves Week. Working with America Saves, we will be bringing you information about the importance of saving money and how you can start small and save big! Be sure to stay up to date with these daily themes:

• Monday | Save Automatically
• Tuesday | Save with a Plan
• Wednesday | Save for the Unexpected
• Thursday | Save to Retire
• Friday | Save by Reducing Debt
• Saturday | Save as a Family

Visit the America Saves website to view saving tips, goal settings, and other resources to help you get started. Interested to see how AGCU can help you save? Find our saving information here.

Love in ACTion

Twice a year, AGCU employees get together for Staff Enrichment Day. We meet to review how the credit union is performing, discuss updates, provide training, and participate in service projects.

Our most recent Staff Enrichment Day was particularly productive and inspiring!

After starting the morning with Brad Douglas (CEO of Heartland Credit Union Association) who addressed the group via video call, we met representatives from six local charities. AGCU employees chose the following charities to receive donations for our Love in ACTion day (photos below):

Ann Tompkins – House of Hope Ministries of Springfield, Mo
Allison Gregory & Mark Hay – Sammy’s Window
Brandi Bartel – The Victim Center
Meleah Spencer & Katherine Westmoreland – The Kitchen, Inc.’s Rare Breed Youth Services
Scott Kirby – Down Syndrome Group of the Ozarks
Jared Alexander – Harmony House

We wrapped up the morning with Pastor John Alarid of Freedom City Church sharing his testimony. Then it was off to Freedom City Church where our employees worked in teams to paint and landscape. Visit our Facebook page to see more photos!

MobiMoney

MobiMoney puts you in control of where and how your debit card is used.

With the power of MobiMoney’s mobile app, it’s all in your hands.

• Turn your debit card on/off
• Receive instant alerts on your mobile device for all card activity
• Restrict card usage based on personal preferences including geographic location, type of merchant, type of transaction, and threshold amount
• All at your fingertips
• Helps prevent fraud

Watch the introductory video and learn more about MobiMoney today!

Credit Unions for Community Golf Tournament

On September 20th, AGCU, in partnership with other Springfield (MO) area credit unions, hosted the 23rd Annual Credit Unions for Community Golf Tournament.

The credit unions chose local charities Harmony House and Help Give Hope to be the recipients of all proceeds from the event. Together, we raised $30,000 for the two charities through the tournament!

Thank you to all of our sponsors, golfers, and volunteers for making this event so much fun. Stay tuned for information on 2020!

AGCU Insurance

It’s always a good idea to review your insurance policies and shop for better coverage at cheaper rates. However, comparison shopping can take up valuable time. Why not let AGCU Insurance shop the best coverage at the right price for you?

AGCU Insurance offers these and other products:

• Auto, Motorcycle, and Scooter
• Boat, ATV, Recreational Vehicles
• Life
• Home, Condo, and Vacation Homes
• Home Warranties
• Flood, Sinkhole, and Disaster
• Renters
• Wedding
• Pet
• Valuable Items
• Landlord Policies
• and More!

Get the best coverage at the right price for you!

• FREE Coverage check-up
• Nationally known carriers
• Discounts for bundling, safe driving, and much more

Ready to see if AGCU Insurance can save you money? Contact Sherrie and Dee today!

Sherrie Spracklen and Dee Smith
AGCU Insurance
Phone: 886-508-2428 or 417-447-9356
Email: insurance@agcu.org

Visit AGCU Insurance

*Individual premiums and savings will vary. AGCU Insurance is a d/b/a of Intrustus, LLC.