13 Steps to Manage Debt: Taking Back Control of Your Finances

Managing debt doesn’t have to feel overwhelming. With the right plan, you can take control of your finances, reduce high-interest balances, and build a path toward financial freedom. Our guide, 13 Steps to Manage Debt, covers everything you need to know—from creating a realistic budget and choosing the best debt payoff strategy (snowball vs. avalanche), to consolidating loans, monitoring your credit, and building an emergency fund. Whether you’re juggling credit cards, student loans, or auto loans, these practical debt management tips will help you avoid costly mistakes and stay on track. Learn how to pay down debt faster, improve your credit score, and protect your financial future with AGCU’s friendly, step-by-step advice.

Beware of Fake AGCU Alerts: How to Recognize Bank and Credit Union Text Scams

Scammers are impersonating credit unions and sending fake “AGCU Alerts” text messages to trick members into giving away personal information. Learn how to spot fraudulent texts, avoid phishing links, and protect your AGCU account from identity theft. If you ever receive a suspicious message, never click links or call unknown numbers—contact AGCU directly at 866-508-AGCU or visit agcu.org
for secure account help.

Types of Mortgages (and How to Choose the Best For You)

Types of Mortgagesand How to Choose the best for you

There are more mortgage options out there than most people realize, and choosing the wrong one can cost you. This guide covers every loan type AGCU offers, how each one works, and who it makes the most sense for, so you can find the right fit before you ever fill out an application.

Fixed-Rate vs. Adjustable-Rate (ARM)

With a fixed-rate mortgage, your interest rate and principal/interest payment stay the same for the life of the loan, typically 15 or 30 years. It’s a good fit for buyers who plan to stay in the home for several years and want the peace of mind that comes with a predictable payment.

Pros

  • Your monthly payment never changes, making it easier to budget
  • You’re protected if market rates rise after you close
  • Simple and easy to understand, no complicated moving parts

Cons

  • The starting rate is usually a bit higher than an ARM’s intro rate
  • If rates drop later, you’d need to refinance to take advantage

Adjustable-Rate Mortgage (ARM) (e.g., 1/1, 5/1, 6/1, 7/1)

An adjustable-rate mortgage starts with a lower fixed rate for a set period, typically 1, 5, 6, or 7 years, then adjusts on a schedule (usually once a year) within caps that limit how much the rate can change at one time and over the life of the loan. It’s worth considering if you plan to move, sell, or refinance before the first adjustment, or if you’re comfortable with the possibility of payment changes down the road.

Pros

  • Lower starting rate and payment compared to a fixed-rate loan
  • Can save a meaningful amount of interest during the initial fixed period

Cons

  • Your payment can rise once the fixed period ends
  • More to understand upfront, including how indexes, margins, and caps work together

Conventional vs. Government-Backed Loans

Conventional (Conforming) Loans

Conventional loans meet Fannie Mae and Freddie Mac guidelines, with down payments starting as low as 3% for qualified borrowers. If you put down less than 20%, you’ll pay Private Mortgage Insurance (PMI), though the good news is you can typically request to have it removed once you reach around 20% equity. These loans are a strong fit for borrowers with solid credit, steady income, and at least some down payment saved up.

Pros

  • Competitive rates for borrowers with strong credit
  • PMI can be canceled once you build enough equity, which saves money over time
  • Flexible options for different property types and occupancy situations

Cons

  • Credit and income requirements are stricter than most government-backed programs
  • PMI adds to your monthly cost if you put down less than 20% at closing

 

Jumbo Conventional

A jumbo loan is a conventional mortgage that exceeds the conforming loan limit in your area, making it the go-to option for financing higher-priced homes that fall outside standard guidelines.

Pros

  • Allows you to finance homes that exceed conventional loan limits

Cons

  • Tighter requirements for credit, income, and cash reserves
  • Rates can run higher than a standard conventional loan

 

FHA (Federal Housing Administration)

FHA loans are government-insured mortgages designed to make homeownership more accessible, especially for first-time buyers or those still building their credit. Down payment requirements and credit guidelines are more flexible than most conventional options.

Pros

  • Lower down payment requirements, as little as 3.5% down
  • More lenient credit score guidelines than conventional loans

Cons

  • Mortgage Insurance Premium (MIP) is required and can last the life of the loan depending on your down payment
  • The home must meet certain property standards to qualify

 

VA (U.S. Department of Veterans Affairs)

VA loans are a well-earned benefit for eligible veterans, active-duty service members, and some surviving spouses. For most purchases, no down payment is required, and there’s no monthly mortgage insurance to worry about.

Pros

  • No down payment required for most purchases
  • No monthly mortgage insurance
  • Competitive rates

Cons

  • A VA funding fee may apply, though exemptions exist for some borrowers
  • You must meet VA eligibility requirements to qualify

 

USDA (U.S. Department of Agriculture)

USDA loans are a zero-down mortgage option for eligible borrowers purchasing homes in designated rural and some suburban areas. Income limits apply, but for those who qualify, they offer an accessible path to homeownership without the need for a down payment.

Pros

  • No down payment for eligible borrowers
  • Competitive fixed rates

 

Cons

  • Geographic and household income restrictions
  • Upfront and annual guarantee fees

 

First Mortgages, Second Mortgages & Home Equity

First Mortgage

A first mortgage is the primary loan used to purchase or refinance a property. Most of the loan types covered above fall into this category. It’s the foundation of your home financing, and any other loans secured by the property come after it.

Second Mortgage (Home Equity Loan)

A home equity loan lets you borrow against the equity you’ve built in your home as a one-time lump sum at a fixed rate. It sits on top of your existing first mortgage, which stays in place. It’s a solid option when you have a specific, known expense in mind, like a renovation or debt consolidation, and you want predictable payments with a set payoff date.

Pros

  • Fixed rate and fixed payment for the life of the loan
  • Your existing first mortgage and rate stay untouched
  • Good for one-time, defined expenses

 

Cons

  • Adds a second monthly payment to your budget
  • Closing costs apply and your home is used as collateral

 

HELOC (Home Equity Line of Credit)

A HELOC works more like a credit card than a traditional loan. You’re approved for a line of credit secured by your home’s equity, and you draw from it as needed during the draw period. After that, you enter a repayment period. Rates are typically variable, so your payment can shift over time.

Pros

  • Flexible, borrow only what you need when you need it
  • Interest is often lower than unsecured credit options
  • Well suited for ongoing or unpredictable expenses like phased projects or tuition

 

Cons

  • Variable rate means your payment can change
  • Requires discipline to avoid overborrowing
  • Your home is on the line if you can’t repay

 

HELOC vs. Second Mortgage, at a glance

Feature

HELOC

Home Equity Loan (2nd)

Funds AccessDraw as needed (like a credit line)One-time lump sum
InterestTypically variableFixed
PaymentVaries with balance/rateFixed for term
Best ForOngoing/variable needsOne-time, known cost

 

Refinancing: Rate-and-Term vs. Cash-Out

Rate-and-Term Refinance

A rate-and-term refinance replaces your current mortgage with a new one, without changing the loan balance. The goal is usually to lock in a lower rate, shorten your term (say, from 30 years down to 15), or switch from an adjustable rate to a fixed one. It’s one of the more straightforward ways to improve your loan without tapping into your equity.

Pros

  • Can lower your monthly payment or help you pay off the home faster
  • Switching to a fixed rate makes budgeting more predictable

 

Cons

  • Closing costs apply, so it’s worth calculating your break-even point first
  • Extending your term restarts the clock and can add to your total interest paid over time

 

Cash-Out Refinance

A cash-out refinance lets you refinance for more than you currently owe and take the difference as cash, using the equity you’ve built up in your home. It’s a way to access larger funds at mortgage rates, which are typically lower than what you’d pay on a personal loan or credit card.

Pros

  • Access to a significant amount of cash at mortgage rates
  • Consolidates debt into a single monthly payment instead of juggling multiple bills

 

Cons

  • Results in a larger loan balance than you had before
  • Closing costs apply and your rate may be slightly higher than a rate-and-term refi
  • Reduces your equity cushion, leaving less of a financial buffer in your home

 

A quick tip: Before moving forward with any refinance, ask your AGCU loan officer for a break-even analysis. It shows you exactly how long it takes for your monthly savings to offset the cost of refinancing, so you know whether it actually makes sense for your situation.

  •  

 

Special Structures You’ll Hear About

Temporary Buydowns (3-2-1 and 2-1)

A temporary buydown is a subsidy funded by the seller, builder, or sometimes the lender that reduces your required payment for the first one to three years of the loan. Your actual interest rate doesn’t change, only what you’re required to pay during the buydown period. It can be a helpful way to ease into homeownership while your budget settles, especially in the early years when moving costs and home expenses tend to stack up.

Points vs. No Points

At closing, you have the option to pay points upfront to buy down your interest rate for the life of the loan. The alternative is a no-points option, which keeps your upfront costs lower but comes with a slightly higher rate. Neither is the right answer for everyone. It really comes down to how long you plan to keep the loan. The longer you stay, the more a rate buydown tends to pay off.

Availability varies by program and property. Your AGCU loan officer will walk you through what’s currently on the table for your situation.

 

How to Choose (Simple Decision Guide)

Buying your first home comes with a lot of decisions, and the mortgage options alone can feel like a lot to sort through. But you don’t need to be a finance expert to land on the right choice. It really comes down to a few practical things: how long you plan to stay in the home, what monthly payment works for your budget, and how much flexibility you want down the road. The steps below will help you think it through.

Step 1: Think about how long you’ll live in the home.

This is one of the most important questions to ask yourself before choosing a loan. If you plan to put down roots for the long haul, you’ll want a payment that stays the same no matter what happens to interest rates. If you think you’ll move or refinance within a few years, starting with a lower rate makes a lot more sense than locking in for 30 years.

  • If you want a payment that never changes, a fixed-rate loan is likely your best fit
  • If you plan to move or refinance within 5 to 7 years, an adjustable-rate loan could save you money during that time

 

Step 2: Decide how much flexibility you want.

Not everyone comes into the homebuying process in the same financial position, and the good news is there are loan options built around that. Government-backed loans tend to have more flexible requirements, while conventional loans reward borrowers with stronger credit and more saved up.

  • If your credit or down payment needs some flexibility, an FHA loan is worth a close look
  • If you are a veteran or active-duty service member, a VA loan is hard to beat
  • If the home you are considering is in a rural or suburban area, you may qualify for a USDA loan with no down payment required

 

Step 3: Look at your monthly budget.

Before settling on a loan, it helps to get honest about what you can comfortably afford each month, not just what a lender says you qualify for. A 30-year loan keeps your payments lower and gives you more breathing room month to month. A 15-year loan means higher payments but you’ll pay significantly less in interest over time and own your home outright much sooner.

  • If keeping your monthly payment as low as possible is the priority, a 30-year term is likely the better fit
  • If you can handle a higher payment and want to build equity faster, a 15-year term could save you a lot in the long run

 

Step 4: Consider your equity goals.

Think about what you want your home to do for you financially over time. Paying it off faster means building equity quickly and owning the home outright sooner, but it comes with higher monthly payments. Keeping payments lower frees up cash for other priorities, whether that’s saving, investing, or just having a comfortable cushion each month.

  • If building equity and getting out of debt faster is the goal, a shorter loan term is worth the higher payment
  • If you’d rather keep more cash available month to month, a longer term gives you that flexibility

 

Step 5: Think about future needs.

Your financial needs will change over time, and it’s worth choosing a loan that leaves room for that. If you think you’ll want to tap into your home’s equity later for a renovation, tuition, or an unexpected expense, a HELOC or home equity loan can give you that flexibility without touching your original mortgage. And if rates drop or your situation improves, refinancing down the road is always an option worth revisiting.

  • If you want access to funds later without changing your current mortgage, a HELOC or home equity loan could be a good fit
  • If rates drop significantly after you close, a rate-and-term refinance could lower your payment or shorten your term
  • If you need a larger sum and have built up equity, a cash-out refinance is worth exploring

 

Step 6: Ask questions and get advice.

You don’t have to figure this out on your own. A good loan officer isn’t just there to process paperwork, they’re there to help you think through your situation and find the loan that actually makes sense for your life. Our AGCU mortgage team is happy to walk you through your options, run the numbers on different scenarios, and answer any questions along the way.

Ready to talk? Here’s how to reach us:

  • Start your pre-approval at agcuhomeloans.org
  • Call Member Care at 866-508-AGCU, Monday through Friday, 7:30 a.m. to 5:00 p.m. CT
  • Start a Video Banking call
  • Email us at info@agcu.org

 

Quick Pros & Cons Summary

Loan Type

Pros

Cons

Fixed-RateStable payment, simpleHigher initial rate than ARMs
ARMLower intro rate, early savingsPayment can rise later
ConventionalPMI can end; great for strong creditTighter credit/down-payment needs
FHALower down & flexible creditMIP adds cost; may last long term
VAOften $0 down; no monthly MIVA funding fee may apply; eligibility
USDA$0 down; competitive rateGeography & income limits
HELOCFlexible, draw as neededVariable rate; discipline required
Home Equity LoanFixed rate & paymentSecond payment; closing costs
Rate-&-Term RefiSave money/switch rate typeCosts; may reset term
Cash-Out RefiAccess equity at mortgage ratesBigger balance; costs; less equity

Frequently Asked Questions

What is the difference between FHA and conventional loans? 

FHA loans are backed by the federal government and designed for borrowers who may not qualify for conventional financing. They allow lower credit scores and smaller down payments, but require mortgage insurance for the life of the loan in most cases. Conventional loans have stricter credit requirements but give you the option to cancel mortgage insurance once you build enough equity.

How much do I need for a down payment? 

It depends on the loan type. VA and USDA loans may require no down payment at all for eligible borrowers. FHA loans require as little as 3.5% down. Conventional loans can start at 3% for qualified buyers. Keep in mind that putting down less than 20% on a conventional loan means you’ll pay mortgage insurance until you reach that threshold.

What is the difference between a HELOC and a home equity loan? 

A home equity loan gives you a lump sum at a fixed rate, which works well for a single large expense where you want a predictable payment. A HELOC works more like a credit card where you draw what you need during a set period at a variable rate. HELOCs work well for ongoing or unpredictable expenses, and neither option requires you to touch your existing first mortgage.

Can I get a mortgage with a low credit score? 

Yes. FHA loans accept credit scores as low as 580 with a 3.5% down payment, or as low as 500 with a larger down payment. VA and USDA loans do not set a hard minimum score, though most lenders look for at least 620. If your credit needs some work, even a small improvement before applying can make a real difference in the rate you qualify for.

What Happens Next?

  1. Get pre-approved. You’ll know your price range and show sellers you’re serious.
  2. Compare scenarios. Ask us to model fixed vs. ARM, with and without points, or a buydown.
  3. Choose confidently. We’ll align your loan with your budget, timeline, and goals.

Let’s Talk About Your Mortgage Options

At AGCU, we pair sound guidance with values-driven service. Whether you’re purchasing your first home, tapping equity, or refinancing, our team will walk with you through every step of the process so you can choose wisely.

  • Start your pre-approval: agcuhomeloans.org
  • Call Member Care: 866-508-AGCU (Mon–Fri, 7:30 a.m.–5:00 p.m. CT)
  • Video Banking: Start a call
  • Email: info@agcu.org
 
AGCU is an Equal Housing Lender. Loan programs, terms, and eligibility are subject to change and approval. This guide is for educational purposes and not legal, tax, or financial advice.

Beware of Crypto Scams!

Cryptocurrency has revolutionized the financial world, offering decentralized and innovative ways to make payments and invest. Unfortunately, its rapid growth has also attracted scammers who prey on confusion about how crypto works. Here’s what you need to know about cryptocurrency — and how to avoid common scams.

What To Know About Cryptocurrency

  • What it is: Cryptocurrency is a type of digital currency that exists only electronically. Bitcoin and Ether (Ethereum) are two well-known examples, but new coins appear regularly.
  • How it’s used: Some people use crypto for quick payments, to avoid bank fees, or for anonymity. Others buy and hold it as an investment, hoping the value goes up.
  • How it’s stored: Crypto is stored in a digital wallet, either online, on your computer, or on an external drive. If your wallet is hacked, lost, or compromised, it’s very difficult to recover your funds.
  • How it differs from U.S. dollars: Unlike your bank account, crypto is not backed or insured by the government. If an exchange fails or your wallet is hacked, there’s no FDIC or NCUA to step in and replace your money. Also, crypto values are highly volatile — what’s worth thousands today could be worth hundreds tomorrow.

How the Scams Play Out

Scammers use familiar tricks — only now, they demand payment in cryptocurrency. Some common types include:

  • Investment scams: A fake “investment manager” promises high returns if you buy crypto and transfer it to them. Their websites may look legitimate, but you’ll never get your money back.
  • Celebrity scams: Criminals impersonate celebrities online, claiming they’ll multiply your crypto. If you send it, it’s gone.
  • Romance scams: An online love interest convinces you to invest in crypto. In reality, they’re stealing your money.
  • Customer service scams: Scammers pretend to be from Amazon, Microsoft, or even your bank. They’ll say your account is in danger and instruct you to buy and send crypto to “fix” it.
  • Business, government, and job impersonators: Fraudsters pose as government agencies, utility companies, or employers offering fake jobs — but demand crypto upfront as “fees.”
  • Blackmail scams: Scammers claim to have compromising photos or data on you and demand payment in crypto to stay silent. This is extortion and should be reported to law enforcement.

Red Flags to Watch For

Unsolicited Contact

One of the biggest red flags is when someone reaches out to you unexpectedly—whether it’s through a phone call, text, email, or social media message—offering a “can’t miss” crypto opportunity. Legitimate investment professionals rarely cold-call or direct message strangers about investment opportunities. If you didn’t ask for the contact, you should immediately be skeptical. Scammers use this tactic because they know surprise and urgency make people drop their guard. Always remember: if someone you don’t know is trying to sell you crypto or asks you to send money, it’s a scam.

Guaranteed High Returns

Crypto markets are extremely volatile, with values rising and falling drastically in short periods. Because of this, no one can legitimately guarantee profits. If you see phrases like “zero risk,” “guaranteed double your money,” or “make $5,000 in a week,” it’s a scam. Scammers exploit the excitement around quick money and prey on the fear of missing out (FOMO). A real investment advisor will explain both risks and rewards. Any promise that sounds “too good to be true” always is.

Lack of Transparency

When a person or platform cannot provide clear information about their company, team, location, or licenses, consider it a major warning sign. Scammers thrive on anonymity and vague promises. If you can’t easily verify who they are, how their system works, or where their business is registered, you are likely dealing with fraud. Real investment firms will be registered with regulators, have professional websites with verifiable information, and willingly answer your questions. If their answers are evasive or overly technical to confuse you, walk away.

Pressure Tactics

Another red flag is when someone tries to rush you into making an investment decision. Scammers will say things like “This is a once-in-a-lifetime chance,” “You must act now,” or “Spots are limited.” They create artificial urgency so you don’t have time to think critically or do research. Remember: crypto will still be there tomorrow. A legitimate opportunity does not require you to act within minutes or hours. If you feel pressured, that’s a sign you should slow down and double-check before taking any action.

Requests for Upfront Payments

Be cautious of anyone asking for payments before you can access supposed “profits” or “services.” Scammers often ask for fees in cryptocurrency or even gift cards—because these payment methods are almost impossible to reverse. They may claim you need to pay a “release fee,” “tax,” or “processing charge” before withdrawing your funds. In reality, once you send money, it’s gone. Legitimate financial institutions and exchanges do not operate this way. If someone wants money up front to unlock your own investment, it’s a scam.

Unregistered or Unregulated Platforms

Finally, always check whether the platform or exchange is registered with financial regulators like the SEC, FINRA, or your country’s equivalent. Scammers frequently create slick-looking websites that appear professional, but they operate without licenses or oversight. These platforms may let you “deposit” and even show fake balances, but when you try to withdraw your money, you’ll find you can’t. Only use well-known, regulated platforms for buying, selling, and storing cryptocurrency. Doing otherwise puts your money directly in the hands of criminals.


How To Avoid Cryptocurrency Scams

  • Only scammers demand payment in crypto. No legitimate business or government agency will ever require it.
  • Never trust guaranteed profits. Nobody can promise big returns in crypto.
  • Don’t mix dating and investing. If someone you met online wants you to send crypto, it’s a scam.
  • Research before you invest. Look up company names, coin names, or contact people plus words like “scam” or “complaint.”
  • Protect your assets. Use regulated exchanges, secure wallets, two-factor authentication, and consider hardware wallets.
  • Stay skeptical of free money. Offers of “free crypto” are always fake.

If You’ve Been Scammed

  1. Gather all communications and records.
  2. Report the fraud to ReportFraud.ftc.gov.
  3. Notify your financial institution and the crypto exchange involved.
  4. Contact law enforcement and consider legal advice.
  5. Watch out for “fund recovery services” — many are scams too.

Stay Safe With AGCU

Cryptocurrency is exciting, but it also comes with risks. Protect yourself by knowing the warning signs of scams. And remember: if it sounds too good to be true, it probably is.

At AGCU, we’re here to help you make safe financial choices. If you ever receive a suspicious request or feel pressured to send money, pause — and call us at 866-508-AGCU or email info@agcu.org before taking action.

Adulting: Credit Card Smarts

Credit Card Smarts: Adulting 101

Credit Card Smarts

Let’s talk about credit cards. They’re one of the most powerful tools in your financial toolbox — but only if you know how to use them. Think of credit cards as a chainsaw: great for the right job, dangerous if you’re not careful.

Understanding how credit cards work — and how to manage them wisely — can help you build credit, unlock perks, and stay financially healthy. Here’s your Adulting Series crash course in credit card smarts.

1. Credit Cards Are Loans in Disguise

When you swipe, you’re borrowing money — not spending your own. Pay it back quickly or you’ll be charged interest, sometimes 20% or more. Always aim to pay off the full balance each month to avoid these charges.

2. Minimum Payments = Maximum Cost

Only paying the minimum due might keep your account in good standing, but you’ll end up paying much more in the long run thanks to interest. Paying more than the minimum — or ideally the full balance — saves you money.

3. Build Credit Early (and Carefully)

Your credit history affects your ability to rent an apartment, get a loan, and even land some jobs. One of the best ways to build credit is to use a credit card responsibly:

  • Pay on time — every time
  • Keep your credit utilization (balance vs. limit) below 30%
  • Avoid opening a bunch of cards just for rewards

4. Budget Like It’s Cash

Don’t treat your credit card like “extra money.” It’s not. Treat every swipe like cash coming straight out of your checking account. Set a spending limit and track your purchases to avoid accidentally digging into debt.

5. Use Rewards Wisely

Cash back, airline miles, and perks sound great — and they are, if you’re not carrying a balance. If you’re paying interest, you’re probably losing more money than you’re earning in rewards.

6. Beware of Traps

Watch for:

  • Teaser APRs that balloon after a few months
  • Annual fees you didn’t notice
  • Late payment penalties that hurt your credit

Always read the fine print before signing up.

7. Check Your Statement

Fraud happens — and it’s often caught by consumers first. Review your monthly statement to catch unauthorized charges early and stay on top of spending.

8. Understand Credit Utilization

This is a fancy way of saying: don’t max out your card. If you have a $1,000 limit, try to keep your balance under $300. This ratio plays a big role in your credit score.

9. Emergency? That’s What Your Savings Are For

Use credit cards as a backup plan — not your emergency fund. If you don’t have a savings cushion, make that your priority before relying on credit in a crisis.

10. Know When to Say No

It’s tempting to open a card for a discount at checkout, but too many open cards can be hard to manage. Only say yes when it fits your long-term strategy.

Bonus Tip: Debt Got You Down?

If you’re juggling balances on multiple cards, consider consolidation — either through a balance transfer or a personal loan — to simplify payments and potentially lower your interest rate.

Make the Most of Balance Transfer Opportunities
If you’re carrying a balance on a high-interest credit card, one smart strategy is to transfer that balance to a card offering a 0% introductory APR for a limited time. This can give you the breathing room you need to aggressively pay down your debt without accumulating more interest. Just be sure to read the fine print: know how long the introductory rate lasts and if there are any balance transfer fees. Then create a payoff plan to eliminate the balance before the promotional period ends. Used wisely, this tactic can significantly reduce the total amount you owe and accelerate your path to financial freedom.

Final Thoughts

Credit cards can help you build a strong financial future — or bury you in debt. The difference comes down to smart habits, informed choices, and discipline.

And if you’re already a member of AGCU, be sure to check out our credit card options designed with fair rates, real rewards, and tools to help you stay in control.

Ready to Put Your Credit Card Smarts to Work?
Now that you know how to manage credit cards responsibly, take the next step with a card designed to support your financial goals. An AGCU Credit Card offers competitive rates, no hidden fees, and the trust of a credit union that puts members first. Whether you’re building credit, looking for better rewards, or want a reliable card for everyday purchases, AGCU has the solution. Apply today and start using your new credit card wisely to build a stronger financial future.

Your Home Buying Timeline: What to Expect From Pre-Approval to Move-In

Looking to buy a home? Understanding the home buying process is key to a smooth real estate transaction. From mortgage pre-approval and choosing a real estate agent to making an offer, scheduling a home inspection, and closing the sale, each step helps you move closer to homeownership. Learn how to navigate mortgage approval, loan underwriting, property appraisals, and title searches to secure your dream home. AGCU’s expert mortgage team is here to guide you through every stage of buying a home in Springfield, MO, and beyond. Get started with a pre-approval today at agcuhomeloans.org.

How to transfer money with Zelle®

What is Zelle®?

Zelle® is a convenient way to send and receive money with friends, family and others you trust through your bank or credit union’s mobile app or online banking. All you need is your recipient’s email address or U.S. mobile number, and money will be available to use in minutes if they’re already enrolled with Zelle®. Your account information and activity stay private. Zelle® is available in over 2,200 bank and credit union apps – so it’s probably already in yours.

 


 

How can I use Zelle®?

You can send, request, or receive money with Zelle®. After you’ve enrolled, simply add your recipient’s email address or U.S. mobile number, the amount you’d like to send or request, review and add a memo, and hit “confirm.” In most cases, the money is typically available in minutes. To receive money, just share your enrolled email address or U.S. mobile number with a friend or person you trust and ask them to send you money with Zelle®.


 

Who can I send money to with Zelle®?

Using your AGCU account, with Zelle®, you can send money to people you know and trust with an eligible bank account in the U.S.


 

Someone sent me money with Zelle®, how do I receive it?

If you have already enrolled with Zelle®, you do not need to take any further action. The money will move directly into your bank account associated with your profile, typically within minutes1.

If you have not yet enrolled your Zelle® profile, follow these simple steps:

  1. Click on the link provided in the payment notification.
  2. Select your bank or credit union.
  3. Follow the instructions provided on the page to enroll and receive your payment.

Note: Make sure you check that the email address or U.S. mobile number that you provided to the sender is enrolled with Zelle®. If you provided an email address or U.S. mobile number that is not yet enrolled with Zelle®, contact your bank to register your email address or U.S. mobile number that your sender used to send the payment with Zelle®.


 

Are there any fees to send money using Zelle®?

Typically, there are no fees for consumers to send or receive money with Zelle®. We recommend confirming with your bank or credit union that they do not charge fees for Zelle® transactions.


 

Are there any transaction limits sending money with Zelle®?

Sending Payments

  • Per Transaction Limit – $500
  • Daily Transaction Limit – $500
  • Weekly Transaction Limit – $600
  • Monthly Transaction Limit – $2400

 


 

How many transactions can I make using Zelle®?

Sending Payments

  • Daily Transaction Limit – 2
  • Weekly Transaction Limit – 10
  • Monthly Transaction Limit – 40

 


 

How long does it take to receive money with Zelle®?

Money sent with Zelle® is typically available to an enrolled recipient within minutes.1

If it has been more than three days, we recommend confirming that you have fully enrolled your Zelle® profile, and that you entered the correct email address or U.S. mobile number and provided this to the sender.

Please contact AGCU Member Care team for help.


 

What if my bank or credit union doesn’t offer Zelle®?

Don’t worry! Our network of participating financial institutions is always growing. Keep checking our Get Started page for the full list.


 

Can I use Zelle® internationally?

In order to use Zelle®, the sender and recipient must have U.S. bank accounts.


 

Can I cancel a payment?

You can only cancel a payment if the recipient hasn’t yet enrolled with Zelle®. You can go to your activity page within the Zelle® experience, choose the payment you want to cancel, and then select “Cancel This Payment.”

If your recipient has already enrolled with Zelle®, the money is sent directly to your recipient’s bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.


 

Can I access Zelle® to send or receive money without a smartphone?

You can send and receive money through the AGCU Mobile app, or by logging in to AGCU online banking. Click “Send money with Zelle®” in the left side menu to begin.


 

What does the purple “Z” on my contacts mean?

Knowing your friends, family and those you trust are enrolled with Zelle® is simple, we’ve tagged your contacts that are already using Zelle® with a purple “Z”. Don’t see the purple “Z” on a contact? Not a problem! You can still send them money with Zelle®.

What are my options if I don’t want others to see the purple “Z” and know that I’m using Zelle®?

At present, the only option is to unenroll from Zelle®. We don’t want to see you leave, but if you’ve made that decision, please contact your bank or credit union to unenroll with Zelle®.


 

Can I reverse a Zelle® payment?

No, Zelle® payments cannot be reversed. With Zelle® money moves into an enrolled recipient’s account within minutes and cannot be reversed.


 

I sent money to someone and they never received it. What should I do?

First, check the payment status within your payment activity in your bank’s online or mobile service. If the payment status is pending, the recipient may not have enrolled their mobile number or email address to receive the payment. At this point, you have the option to cancel the payment.

If the payment status is completed, then the money is already in the recipient’s bank account. If you aren’t sure of the status of your payment, contact your bank or credit union’s customer support team.


 

How do I use a Zelle® QR code?

Zelle® QR code provides peace of mind knowing you can send money to the right person, without typing an email address or U.S. mobile number.

  • Find Zelle® in your banking app, click “Send,” then click on the QR code icon displayed at the top of the “Select Recipient” screen.
  • Your phone’s camera will open.
  • To send money using a Zelle® QR code, simply point your camera at the recipient’s Zelle® QR code, enter the amount, hit “Send,” and the money is on the way!

 

When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the displayed name before sending money.

How do I find my own Zelle® QR code?

To locate your own Zelle® QR code, click the “My Code” tab. From here you can view your QR code and use the print and share icons to text, email or print your Zelle® QR code.

Note: The QR code is not available at all Financial Institutions.

After scanning a Zelle® QR code and landing on zellepay.com, I located my bank, but it says the ability to use a Zelle® QR code is coming soon. Now what do I do?

Your bank or credit union does not offer Zelle® QR code yet. Until it does, you can still send money to those you know and trust by opening your banking app and sending money using the recipient’s U.S. mobile number or email address.

After scanning a Zelle® QR code and landing on zellepay.com, I located my bank, but it says the ability to use a Zelle® QR code is coming soon. I know my financial institution offers Zelle® QR code, so now what?

When in doubt, open your bank or credit union app and navigate to Zelle®. If your bank or credit union offers Zelle® QR code, you will be able to click the QR code icon displayed at the top of the “Select Recipient” screen, scan the QR code and send money. If they do not yet offer Zelle® QR code, you can still send money the way you have before by using the recipient’s U.S. mobile number or email address.


 

Will the person I send money to be notified?

Yes! They will receive a notification via email or text message. The message may be sent by Zelle® or by their bank or credit union.


 

I’m having a problem enrolling my U.S. mobile number. Why?

There are a couple of reasons you may not be able to enroll your U.S. mobile number:

  • It is already enrolled with Zelle® at a different bank or credit union
  • The phone number you provided is not a U.S. mobile number (international numbers and landlines are not accepted)
  • The phone number you are enrolling with begins with 1-800 (1-800 numbers are not eligible to enroll)

 


 

When trying to enroll with Zelle®, I received a message saying that I was already enrolled. Why?

Your mobile number or email address may already be enrolled with a bank or credit union that offers Zelle®.

If this is the case, you may re-enroll with the same mobile number or email address within the banking app of the new bank you are enrolling with. Once completed, you may start sending and receiving money with Zelle®. If you aren’t sure where you initially enrolled, contact Zelle® Support at 844-428-8542 or get in touch through our support page at zellepay.com/support/contact.


 

I believe I’ve been a victim of an imposter scam. Who should I contact?

Please contact AGCU Member Care team for help. Qualifying imposter scams may be eligible for reimbursement.

You may also report impostor scams to the Federal Trade Commission.

2025 Scholarship Recipients

Congratulations to the recipients of our 2025 AGCU Scholarships!

Winners were announced Thursday, June 19 at the Annual Business Meeting held at Central Assembly. Every year we award scholarships to a number of Youth Account Members who are graduating from high school and plan to attend an accredited college or university in the fall of their graduation year. It’s just our way of thanking our youth account members who have chosen AGCU as their banking institution. If you would like to learn if you or a loved one qualify for an AGCU Scholarship, contact your local branch!

Javan Brown

Javan Brown

$3000 Scholarship
Javan is graduating from Trivium Preparatory Academy in Goodyear, Arizona, and plans to attend Barrett, The Honors College at Arizona State University as a Finance major. Javan volunteers at Mercy House Community Center and regularly helps organize food drives, back-to-school supply distribution and Christmas toy drives. He serves on the tech team and student ministries team at his church, as well as playing keyboard for the Youth Worship Team.

Jonathan Buck

Jonathan Buck

$3000 Scholarship
Jonathan is graduating from Allendale Academy in Clearwater, FL, and plans to attend Embry-Riddle Aeronautical University in Daytona Beach, FL as an Engineering Technology major.Since studying via distance learning overseas as a missionary, he has been unable to participate in school activities like most Americans. However, he was able to take part in several sports clubs like swimming, rollerblading, Krav Maga and archery. He has also taken piano lessons since 2012. Jonathan volunteers at Gospel Vision, an international ministry by creating Reels, Shorts and TikToks from weekly services and TV programs to post on social media.

Micah Hufman

Micah Hufman

$3000 Scholarship
Micah is graduating from Hillcrest High School in Springfield, Missouri, and plans to attend Ozark Technical College and study to be an aviation technician. He has been on the Varsity Soccer and Archery Golf teams throughout his high school career, as well as, participated in FFA, 4-H and JROTC while holding placement on the Honor Roll. Micah received the Military Order of the Purple Heart National Leadership Award in 2022 along with multiple other awards and achievements. He volunteers at Grant Beach Sports Association and his church. Micah is on several teams at church, including Media Team, Kids’ Ministry, Prayer Team and Events Team.

Carter McDaniel

Carter McDaniel

$3000 Scholarship
Carter is graduating from McDaniel Academy that he attends from his home in Springfield, MO and plans to attend Evangel University as a business major. He has participated in Classical Christian Academy Speech & Debate for the past 4 years and been part of the Lighthouse Chargers Baseball team. He is a tech volunteer at his church where he is active in the youth group and serves in the kids’ ministry in various roles. Additionally, he volunteers at community events for Convoy of Hope

Grace Whalen

Grace Whalen

$3000 Scholarship
Grace is graduating from New Covenant Academy in Springfield, Missouri, and plans to attend Southwest Baptist University to study nursing. There she has been on the volleyball team and part of the cheerleading squad. She was inducted into the National Honors Society in 2024. She has also served as the Student Council Art Commissioner at New Covenant Academy. She has helped at Nixa Community Center in her spare time as a volleyball coach and referee, as well as assisting teachers with tutoring elementary students in the A+ Program.

Flinton Evans

Flinton Evans

$1,000 Merrell K. Cooper Memorial Scholarship
Flinton is graduating from Logan-Rogersville High School in Rogersville, Missouri, and plans to attend Missouri State University as a criminal justice major. He is a member of the high school concert band and marching band. He has also competed on the trapshooting team at the varsity level. He is also Vice President of the Rogersville National Honors Society Chapter. He is involved with his church youth group and volunteers at the Least of These Food Pantry in Ozark, MO.

Robocalls: What You Need to Know (and How to Stop Them)

Robocalls: What You Need to Know (and How to Stop Them)

Robocalls: What You Need to Know (and How to Stop Them)

Robocalls have become a persistent and disruptive part of everyday life. Whether interrupting dinner or breaking focus at work, these automated calls often come from unfamiliar numbers and deliver pre-recorded messages that sound urgent or enticing. While some serve legitimate purposes, such as appointment reminders or school notifications,  many are cleverly disguised scams.

These fraudulent robocalls frequently impersonate government agencies, banks, or well-known companies in an attempt to steal personal information or trick individuals into sending money. As technology evolves, so do the tactics scammers use, making it more important than ever to stay informed.

This guide outlines what robocalls are, why they pose a serious risk, and what steps can be taken to avoid becoming a victim. Understanding the threat is the first step toward staying protected.

Why Are Robocalls Dangerous?

Robocalls are dangerous because they often serve as the gateway to fraud, identity theft, or financial scams. While some robocalls are legal and harmless, many are crafted by scammers looking to deceive individuals into giving up sensitive information like Social Security numbers, bank account details, or passwords. Answering a robocall, even without speaking, signals to scammers that the number is active. This confirmation can lead to a dramatic increase in the volume of scam calls received. Worse yet, interacting with the call, such as pressing a number or speaking, may connect the person to a live scammer or trigger the recording of their voice for potential misuse. Some robocalls even attempt to manipulate individuals into downloading malware or visiting harmful websites. In short, responding to a robocall can expose individuals to further targeting and increase their risk of being scammed.

How to Spot a Robocall

Robocalls can be sneaky, but there are several telltale signs that help distinguish them from legitimate phone calls. Scammers often use pressure tactics, unrealistic promises, or vague details to catch people off guard. Recognizing the warning signs early can prevent a costly mistake. If a call feels suspicious, it’s always better to hang up and verify independently. Here are some common red flags to watch for:

  • Pre-recorded messages that start as soon as the call connects
  • Caller ID spoofing, where the number looks local or familiar but isn’t
  • Urgent threats, such as legal action or arrest warnings
  • Unsolicited offers that sound too good to be true (e.g., free vacations, prizes)
  • Requests for sensitive information, like your Social Security number or bank details
  • Demands for payment via gift cards, wire transfers, or cryptocurrency
  • Pressure to act immediately, discouraging you from asking questions or hanging up

Spotting just one of these signs is often enough to indicate a robocall and the safest response is to hang up without engaging.

How to Avoid Becoming a Victim of Robocall Scams

The best defense against robocall scams is a combination of awareness and prevention. Never answer calls from unfamiliar numbers, and if you do accidentally pick up, avoid speaking, pressing any keys, or following the caller’s instructions. Be especially wary of calls that claim urgency, offer prizes, or request payment via gift cards or wire transfers — all are common red flags. Use call-blocking tools provided by your phone carrier or third-party apps to help filter out unwanted calls. Registering your number with the National Do Not Call Registry at donotcall.gov is another proactive step. Most importantly, never share personal or financial information over the phone unless you are absolutely sure of the caller’s identity and have initiated the conversation.

How to Stop RoboCalls

  • Register with the National Do Not Call Registry
  • Visit donotcall.gov to add your number.

Use Call-Blocking Tools:

  • Built-in options from your carrier (AT&T Call Protect, Verizon Call Filter, etc.)
  • Apps like Hiya, Nomorobo, or Truecaller
  • Enable Phone Features

Here’s what some common codes do:

  • *67: Blocks your number (caller ID shows “Private”)
  • *61: Blocks the last call (landline feature)
  • *82: Unblocks caller ID if you’ve previously hidden it

Change Your Number (If Necessary)

This is a last resort but may help if you’re getting dozens of robocalls daily.

What to Do If You Think You’ve Been Scammed

If you believe you’ve fallen victim to a robocall scam, it’s important to act quickly but stay calm. Start by hanging up immediately to prevent any further interaction. Contact your bank or credit union right away,  especially if you shared financial information, so they can monitor your accounts and take steps to protect your funds. AGCU members should report any compromised details directly to the credit union for immediate assistance. Check your recent transactions for any unauthorized charges or suspicious activity. It’s also important to report the scam to the proper authorities: file a complaint with the FTC Complaint Assistant and submit a robocall report to the FCC. Lastly, don’t keep it to yourself,  warn friends and family so they can stay vigilant and avoid similar scams. Sharing your experience could save someone else from becoming a victim.

Steps:

  • Let others know. Share the scam with friends or family so they can stay alert.
 

Protect Your Identity, Protect Your Finances

At AGCU, we care about your financial security. If you believe you’ve been targeted by a phone scam, contact us immediately. We’ll help you secure your accounts and stay safe from fraud.

Final Thoughts

Robocalls aren’t just annoying — they’re dangerous. By staying informed and taking proactive steps, you can avoid being their next victim. Save this guide, share it with your loved ones, and stay safe.

 

RoboCall FAQ

Can a robocall hack your phone?

Not directly — but if you follow their instructions (like downloading an app or visiting a malicious site), you could expose your device to malware or data theft.

Scammers may record your voice and use it to authorize charges or impersonate your consent. Avoid answering with personal affirmatives.

It could be due to:

  • Leaked data from online services
  • Number spoofing (scammers pretending to call from local numbers)
  • Recycled phone numbers with a scam history

Not easily, but they can collect public data tied to your number and use it in social engineering attacks.

  • Don’t Answer Unknown Calls. If it’s a legitimate caller, they’ll leave a message.
  • Don’t Press Any Numbers. Even pressing “1 to be removed” confirms your number is active.
  • Don’t Call Them Back. This can expose you to premium rate scams or confirm your number.

No, but if you follow their instructions or give away personal data, they can exploit that info.

You signal that your number is active and potentially connect with a live scammer.

It may help temporarily, but scammers may eventually find the new number.

Only if your device is compromised. Never install unknown apps or grant unnecessary permissions.

AGCU Annual Business Meeting

2025 AGCU’s Annual Business Meeting 5pm Thursday, June 19 at Central Assembly of God 1301 N Boonville Ave, Springfield, MO 65802

Join Us for AGCU’s Annual Business Meeting – 5pm, June 19 at Central Assembly of God 1301 N Boonville Ave, Springfield, MO 65802

We’re inviting all AGCU members to be a part of something that matters: our Annual Business Meeting, taking place on Thursday, June 19 at 5 p.m. at Central Assembly of God, 1301 N Boonville Ave, Springfield, MO.

This is your opportunity to vote for board members, celebrate AGCU’s accomplishments over the past year, and help chart the course for our future. Together, we’ll make important decisions that impact our members, our mission, and the communities we serve.

Come early! Hors d’oeuvres will be served starting at 4:00 p.m.

As a special thank you, the first 75 voting members who RSVP and attend will receive a $20 gift card.

Your voice matters. Your vote counts.

RSVP TODAY!

Banking With A Purpose

Much more than a catchphrase, our tagline is our passion, our reason why we do what we do. This is the impact of your membership with AGCU. Learn More About Banking with a Purpose More articles Like us on Facebook