Friday, July 31st, 2020
UPDATED 11/23/2020
We have resumed regular lobby service at our Campbell and Independence branches.
Campbell branch:
Independence branch:
If you would like to open an account with us online, you may do so here. If you would like to apply for a loan online, click here.
You may also take advantage of our out-of-the-branch services:
Or contact us by email or phone.
UPDATED 7/16/2020
We request all members wear masks, excluding:
We ask if you have any COVID-19 symptoms or have recently traveled internationally, please do not come into the lobby. Use our online, mobile, or drive-thru services instead.
No public restrooms are available at this time.
If the maximum occupancy for the building is reached, you may be asked to wait outside.
Thank you for your understanding.
5/27/2020
We ask if you have any COVID-19 symptoms or have recently traveled internationally, please do not come into the lobby. Use our online, mobile, or drive-thru services instead.
With the planned reopening of our lobbies, we have made some modifications for the safety of our members and employees. These include:
We appreciate your patience as we work through the easing of Coronavirus guidelines!
4/17/2020
With the release of the U.S. Federal Treasury Department Economic Impact Payment this week, it’s more critical than ever to be aware of financial scams targeting you.
First, some information on Economic Impact Payments. How you receive your payment will depend on how you chose to receive your federal tax refund for 2018 or 2019 (if you’ve filed already). If you chose to have your refund direct deposited, your stimulus payment will be deposited to that same account. If you’ve not chosen a direct deposit in the past, you will receive a paper check in the mail. In some cases, even with past direct deposit information, you may receive a mailed check instead of a deposit into your account.
To check your AGCU account to see if you’ve received your stimulus payment, you can view your account activity using online and mobile banking. Visit the IRS website for more information on the stimulus payment, including eligibility, payment amounts, what and when to expect it, and more.
Second, due to the release of stimulus payments, there has been a massive increase in scam activities. The IRS is urging taxpayers to be on the lookout for phone calls and email phishing attempts. These scams can lead to tax-related fraud and identity theft. Read more from the IRS about these scams.
Remember, if you receive emails or phone calls asking for personal data or account details, NEVER give out your information. You should also be very careful about how and where you use your personal information online. If you have a question about an account, reach out directly to that company. For more information contact AGCU Member Care at (866) 508-2428.
3/30/2020
We are seeing an uptick in scam activity related to Coronavirus (COVID-19). Remembers, scammers demand a sense of urgency and panic to extort money from people every day. Here are a few scams we are hearing more about now:
Be very careful to NEVER give out your information on phone calls, emails, or online groups! If you have a question about an account, reach out directly to that company.
3/25/2020
Beginning Thursday, March 19, we are limiting access to our Springfield, Missouri, branch lobbies. We are asking members to please use the drive-thru for all teller transactions, to schedule an appointment, or to determine if immediate lobby access is required.
Drive-thru hours:
If you need assistance with something other than a teller transaction (open an account, access your safe deposit box, meet with a loan officer, etc.), please call Member Care at (866) 508-2428 to make an appointment.
For our members around Waxahachie, Texas, our hours are unchanged, Monday-Friday – 9:00 am-5:00 pm. However, to protect the health and safety of our members and staff, we are allowing only two members in our lobby at a time.
You may also take advantage of our out-of-the-branch services:
Or contact us by calling or sending an email.
3/13/2020
As always, we are committed to serving your financial needs. Regarding accessing your account and finances, we want to remind you of our online, mobile, and Teller Line Connection (TLC) options. Our free online banking and mobile app are user-friendly and easily accessible. Using these services, you can:
Visit Online Banking, Mobile Banking, and Teller Line Connection for more information on these service options. Or call our Member Care at (866) 508-2428 to learn more.
Don’t forget; you can access your account at nearly 30,000 surcharge-free ATMs nationwide. Find the closest one to you by clicking here to get started.
There are a lot of resources available to assist you with your research on Coronavirus. Unfortunately, there are also scam sites and fake dashboards containing cybersecurity threats. Here are some trusted resources on Coronavirus:
We want to encourage you to stay informed about this current situation, while also looking for opportunities to help out your neighbor, and those around you. We can have a positive impact by working together.