Coronavirus (COVID-19)

With the continued spread of the Coronavirus (COVID-19), we want to inform you of the actions we are taking as an organization and remind you of the options available to access your account and finances without needing to come into a branch. We will update this page with our changes in action against the virus.

UPDATED 4/17/2020

With the release of the U.S. Federal Treasury Department Economic Impact Payment this week, it’s more critical than ever to be aware of financial scams targeting you.

First, some information on Economic Impact Payments. How you receive your payment will depend on how you chose to receive your federal tax refund for 2018 or 2019 (if you’ve filed already). If you chose to have your refund direct deposited, your stimulus payment will be deposited to that same account. If you’ve not chosen a direct deposit in the past, you will receive a paper check in the mail. In some cases, even with past direct deposit information, you may receive a mailed check instead of a deposit into your account. To check your AGCU account to see if you’ve received your stimulus payment, you can view your account activity using online and mobile banking. Visit the IRS website for more information on the stimulus payment, including eligibility, payment amounts, what and when to expect it, and more.

Second, due to the release of stimulus payments, there has been a massive increase in scam activities. The IRS is urging taxpayers to be on the lookout for phone calls and email phishing attempts. These scams can lead to tax-related fraud and identity theft. Read more from the IRS about these scams.

Remember, if you receive emails or phone calls asking for personal data or account details, NEVER give out your information. You should also be very careful about how and where you use your personal information online. If you have a question about an account, reach out directly to that company. For more information contact AGCU Member Care at (866) 508-2428.

3/30/2020

We are seeing an uptick in scam activity related to Coronavirus (COVID-19). Remembers, scammers demand a sense of urgency and panic to extort money from people every day. Here are a few scams we are hearing more about now:

• Fake checks, emails, and phone calls about the federal stimulus – with the passing of federal assistance last week, it is too soon for government checks to be issued. The U.S. Treasury Department is working out how they will be distributing funds, and more information will be coming available soon.
• Fraudsters may claim they are unable to return from a foreign country and ask for money to be sent to them via wires or other electronic sources or they will be sent to prison.
• An incarceration list or counterfeit list from a Federal agency like the FBI or IRS, where your name or family member’s name has been placed on the list and by paying a fee will get your name off the list.
• Money making, “ground-floor” marketing schemes to sell a “virus cure” are completely false. If they are asking for money, just tell them no.
• Finally, be aware of fraudulent account alerts from companies. AGCU and other companies will not be sending emails asking for your account information. Usually, these email scams contain a link they want you to click on and fill out a form or a false login screen.

Be very careful to NEVER give out your information on phone calls, emails, or online groups! If you have a question about an account, reach out directly to that company.

3/25/2020

Beginning Thursday, March 19, we are limiting access to our Springfield, Missouri, branch lobbies. We are asking members to please use the drive-thru for all teller transactions, to schedule an appointment, or to determine if immediate lobby access is required.

Drive-thru hours:

• Campbell branch: Monday-Friday – 7:30 am-5:30 pm
• Battlefield and Independence branches: Monday-Friday – 7:30 am-5:30 pm & Saturday 9:00 am-12:00 pm

If you need assistance with something other than a teller transaction (open an account, access your safe deposit box, meet with a loan officer, etc.), please call Member Care at (866) 508-2428 to make an appointment.

For our members around Waxahachie, Texas, our hours are unchanged, Monday-Friday – 9:00 am-5:00 pm. However, to protect the health and safety of our members and staff, we are allowing only two members in our lobby at a time.

You may also take advantage of our out-of-the-branch services:

•  Online banking
• Mobile banking
• Bank by phone (TLC automated service): 417-831-4115

Or contact us by calling or sending an email.

• Member Care: 417-831-4398 or 866-508-2428
• Email

3/13/2020

As always, we are committed to serving your financial needs. Regarding accessing your account and finances, we want to remind you of our online, mobile, and Teller Line Connection (TLC) options. Our free online banking and mobile app are user-friendly and easily accessible. Using these services, you can:

• • View account balances
  • Review account transaction history
  • Transfer money between accounts
  • Enroll in our free and secure online bill pay service, where you can schedule one-time or recurring payments
  • View e-statements in online banking
  • Access our free budgeting tool to track your finances
  • Deposit checks with mobile deposit on your smart device
  • Contact us via email or phone
  • Bank 24/7 via phone with Teller Line Connection (automated service)

Visit Online Banking, Mobile Banking, and Teller Line Connection for more information on these service options. Or call our Member Care at (866) 508-2428 to learn more.

Don’t forget; you can access your account at nearly 30,000 surcharge-free ATMs nationwide. Find the closest one to you by clicking here to get started.

There are a lot of resources available to assist you with your research on Coronavirus. Unfortunately, there are also scam sites and fake dashboards containing cyber security threats. Here are some trusted resources on Coronavirus:

• Center for Disease Control & Prevention (CDC) – steps to prevent illness and what to do if you are sick
• CDC Key Facts Sheet – facts about the virus & helping to stop the spread of rumors
• U.S. federal government response to the virus – travel restrictions, how you can prepare for the virus, and what the U.S. government is doing in response
• Johns Hopkins COVID-19 interactive map and dashboard
• Ready.gov – plan for disasters of all types

We want to encourage you to stay informed about this current situation, while also looking for opportunities to help out your neighbor, and those around you.  We can have a positive impact by working together.