Our VISA Debit Card provides you with the convenience of both a checkbook and an ATM card. It gives you a faster, more economical, more convenient way to buy the products and services you need. That’s because it allows you to withdraw funds from your checking account without ever having to write out a check. You can use your VISA Debit Card wherever VISA is accepted. Plus, VISA Debit Card performs all the functions of an ATM card. It’s the checking and withdrawing card all in one.
VISA Debit Cards are available to all account holders over the age of eighteen (18) with accounts in good standing. Minors ages 16 and 17 can get a VISA Debit Card with a qualifying adult on the account as a joint. Contact us for complete details.
To report a lost or stolen debit card, call 1-800-528-2273 (U.S.) or 1-812-647-9794 (International), 24 hours a day, 7 days a week.
Protecting your debit or ATM card
Protecting your Visa®/MasterCard® debit or ATM card from fraud requires 24/7/365 days a year monitoring. Our fraud detection programs monitor your card transactions for any suspicious activity. If potentially fraudulent transactions are taking place, we’ll contact you immediately so that future fraudulent transactions can be avoided.
What we monitor
Your card transactions are monitored for purchases outside your normal purchasing patterns, unusual timeframes and geographical locations, or purchase patterns that are consistent with previously identified fraud trends.
How we contact you
Getting in touch with you quickly is critical to stopping any potential card fraud. 86% of Americans have a mobile device and this offers a convenient and free* method to contact you fast. With our Card Alert Notification service, you will receive a text message asking you to confirm if a suspicious transaction was authorized by you.
Receiving a text message
The text message will arrive with a 5 digit code (33748) and contain our financial institution name, dollar amount of the transaction and merchant name.P
You will be asked to reply with “Yes” if you authorized the transaction. You will receive a confirming text message and can continue to use your card with confidence.
A “No” reply means you have not authorized the transaction. You will receive a confirming text message and you will be contacted immediately by a fraud specialist to protect your account. Please answer this important call.
Do not reply to the text message with any personal or confidential card information
If you would like to opt out of receiving these important messages by text, you may reply with STOP to indicate this preference
Help us protect you
Keep us up to date with your current mobile and home phone numbers and contact information.
Traveling in the U.S. or to a foreign country for an extended period of time? Contact us prior to your departure and we’ll make our monitoring more flexible during your travel or vacation time.
* Text messages to your mobile device are free, but all other fees on calls and texts are subject to the terms of your voice/data plan with your mobile carrier.