Avoiding Holiday Fraud and Reporting Lost Cards
Melanie Tarrant
on
November 14, 2025
🎄 Don’t Let Fraud Steal Your Holiday Cheer
The holiday season is a time for joy, generosity, and connection — but it’s also one of the busiest times of year for scammers. As shopping and online activity surge, so do attempts to trick consumers into sharing personal information, sending money, or clicking malicious links.

At AGCU, we want to help protect you and your family from holiday scams. Most holiday frauds are simply variations of everyday scams that take advantage of increased spending, shipping, and charitable giving. By staying alert and knowing what to look for, you can keep your information — and your holiday — safe.
🛍️ Common Holiday Scams
1. Fake Shopping Websites and “Too-Good-to-Be-True” Deals
Scammers create websites or social media posts impersonating major brands. These “spoofing” sites advertise incredible discounts on popular gift items — but the products never arrive. Worse, they’re designed to steal your payment and personal information.
2. Phony Order Confirmations and Coupon Emails
Fraudsters send realistic-looking “order confirmation” or “delivery update” emails containing malware links or fake tracking forms. Clicking these links can expose your account details to criminals.
3. Gift Card Fraud
Gift cards remain a top holiday scam target. Thieves sometimes tamper with cards in stores or trick people into paying for purchases or donations with gift cards.
4. Fake Charity Appeals
Scammers exploit the season of giving by impersonating charities or ministries and pressuring you to donate immediately.
⚠️ Red Flags to Watch For
Huge discounts on “hot” products or limited-time deals from unfamiliar websites
Spelling or formatting errors in emails or online stores
Unsolicited messages asking you to click a link, download an app, or confirm an order
High-pressure tactics urging instant donations or purchases
Any request for payment by wire transfer, cryptocurrency, or gift card
🧠 How to Protect Yourself
Shop safely.
Type the store’s web address directly into your browser instead of clicking email or text links. Use trusted retailers and check for “https://” in the URL.
Pay smart.
Use a credit card — not a debit card — when shopping online. Credit cards offer stronger protection and make it easier to dispute fraudulent charges.
Buy gift cards wisely.
Purchase directly from the issuing business rather than from retail racks. Register cards when possible and use them promptly.
Stay secure online.
Avoid shopping or accessing sensitive accounts on public Wi-Fi unless you use a secure VPN.
Verify before you give.
If a charity pressures you to donate immediately, that’s a red flag. Legitimate organizations will let you give when you’re ready.
🔐 Smart Cybersecurity Habits for the Holidays
Use strong, unique passwords for every account, and consider a password manager.
Enable biometrics or PINs on your phone and devices to protect against theft.
Turn on multi-factor authentication (MFA) wherever possible.
Watch for suspicious emails or texts — don’t click unknown links or attachments.
Monitor your accounts regularly and set up alerts for new payees or unusual activity.
Keep your software and apps updated — updates often include critical security patches.
By taking small steps now, you can enjoy a safer, stress-free holiday season and protect your financial wellness all year long.
🚨 If You Suspect Fraud
If you believe you’ve been a victim of fraud or your cards are lost or stolen, contact us immediately.
Credit Cards
📞 1-800-558-3424 (24/7 assistance)
Missionaries unable to dial 800 numbers may call 1-701-461-0125.
Debit Cards
If your debit card is lost or stolen, don’t wait to report it. Call us right away at 866-508-AGCU (2428)
- STEP 1
- Click here to file a Dispute Form
or
Call 833-882-0867 Use this number to call in and open a new fraud case on a closed card
Monday – Friday 8 a.m. – 7 p.m. CST
Voicemail after hours and calls are returned by the next business day. - STEP 2:
- ALWAYS call AGCU 866-508-2428 for a replacement card after reporting a lost or stolen card and speak with a Member Care Representative. Do not depend on email; speak to a person!
📧 Email & Text Message Safety
AGCU will never solicit you for information relating to your account in an email or over the phone.
The NCUA (National Credit Union Administration) does not have any personal information on our membership. Email posing to be from the NCUA is false and an attempt to obtain your personal financial information.
If you have moved, we may contact you to verify your current address.
If you are suspicious of an email appearing to be from AGCU, please call us to verify its validity.
Remember: The holidays should be filled with joy, not worry. Stay cautious, stay informed, and together we’ll keep “Banking with a Purpose” safe and secure.
Banking With A Purpose
Much more than a catchphrase, our tagline is our passion, our reason why we do what we do. This is the impact of your membership with AGCU.
Learn More About Banking with a Purpose
















